Implementation and Support 2017-05-10T09:54:31+00:00

IMPLEMENTATION

Cogniscient, SAP Business One Accelerated Implementation Program is a comprehensive implementation methodology. The methodology has been designed to serve as a guideline for the system setup and implementation process. It includes the SAP Business One Implementation Guide and a set of templates, checklists, tools, and other supporting information that divide the implementation process into five phases. Each phase breaks down the relevant tasks that have to be completed, and suggests roles, responsibilities, and time frames required to successfully complete the implementation..

Project Preparation-SAP Business One

Phase 1: Project Preparation

Business Blueprint-SAP Business One

Phase 2: Business Blueprint

Project Realization-SAP Business One

Phase 3: Project Realization

Phase 4: Final Preparation

Go-Live and Support--SAP Business One

Phase 5: Go-Live and Support

SUPPORT

SAP Business One Support Services a natural progression to the overall project lifecycle is the Post Implementation Support for running the system hassle free 24×7, throughout year onward years. We extend ample consulting, troubleshooting & assistance to address operational and technical difficulties encountered during the SAP B1 usage as a part of AMC-Support Services model.

The support contract includes well defined SLAs (Support Level Agreements) to address dynamic issues arising out of system usage. Throughout the Support phase we audit & evaluate opportunities for optimizing and adding improvements to the system already in place to ensure that SAP-Business One continues to be the optimal solution.

Appropriate planning & queuing for Level 2, 3 & 4 queries.

Assistance on Add-On functionalities would be provided.

Ensuring SAP application uptime from offshore using touch points.

Information sharing about latest patches, enhancement packs.

Production Support (On As Is Basis of the system)– user query resolution & troubleshooting for Level 1 queries.

Migration to new product releases.

Reporting on product bugs to SAP team & following up for solutions from SAP, if Teijin India Pvt. Ltd. is under regular product maintenance agreement.

For more Information on Implementation and Support Services

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